Comments on: The Digital Switchover of Public Services http://www.johnhudson.me.uk/2009/06/17/the-digital-switchover-of-public-services/ social policy : the information age : policy process : a little bit of football Sat, 31 Jul 2010 13:24:07 +0000 http://wordpress.org/?v=2.6.2 By: Mick Phythian http://www.johnhudson.me.uk/2009/06/17/the-digital-switchover-of-public-services/#comment-17 Mick Phythian Thu, 18 Jun 2009 06:54:15 +0000 http://www.johnhudson.me.uk/?p=239#comment-17 As I posted when the draft appeared - http://greatemancipator.com/2009/03/21/get-carter/ - there's primarily a lack of understanding of what the web is used for by citizens. It's not so much transacting but for finding out information. True government transactions are frequently too complex for citizens to want to do other than face-to-face. Broadband will also remain difficult in rural areas. As I posted when the draft appeared - http://greatemancipator.com/2009/03/21/get-carter/ - there’s primarily a lack of understanding of what the web is used for by citizens. It’s not so much transacting but for finding out information. True government transactions are frequently too complex for citizens to want to do other than face-to-face.

Broadband will also remain difficult in rural areas.

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