Accenture e-government leadership 2004 report
Accenture have published the 2004 update of their e-government leadership report (press release and full text pdf version available also).
According to the report - which ranks the UK at 9th in terms of ‘e-government maturity’ - progress in driving the e-agenda forward has slowed over the last year. It argues:
Governments around the world are at a crossroads with their online programs. With few exceptions, their advances in eGovernment maturity have slowed over the last several years. Old strategies have reached the limits of their effectiveness.
Governments now find themselves trying to drive high performance—better outcomes more cost-effectively—through eGovernment. Some are gradually building more transactional capabilities into their programs; others have regrouped and developed more focused action plans that target maximum value from every investment.
The leaders demonstrate the real value of eGovernment, not only through measurably improved customer service, but also through tangible savings in time, money and human resources to deliver the services. Yet even the most advanced countries still have work to do to derive greater value. eGovernment is far from reaching its maximum potential. Until the gap is bridged between what is offered and what is used, governments will never get all of the value possible out of their eGovernment investments.
Little coverage of the report in the UK media (though see The Guardian), but there was more of a splash in Canada and Denmark (see Gotzeblogged) - who ranked first and second.
May 7th, 2004 at 1:35 am
Actually, Denmark ranked fourth, same as last year, but now sharing the rank with Sweden, Finland and Australia.
May 12th, 2004 at 6:15 pm
Oops! By way of an excuse I’d say that’s what happens you leave blogging until after bedtime! Thanks for spotting this!