EU Report - ICT enabled change pays off
Have just come across a report from the European Commission (via digitalgov) which suggests Re-organisation of public administrations boosts the quality of online services (full text of report available here.)
The report argues: “Public administrations that combine the use of information and communication technologies to deliver new services with the substantial reorganisation of the way they work get higher appreciation ratings from business and citizens… Better results are due to the fact that reorganisation reduces costs, increases productivity, and provides flexibility and simpler organisational structures”.
The research is based around 30 case studies of best practice; one comes from the UK: the UCAS service for university admissions.
